Privacy Policy

1. Introduction

At Orgaigen ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation platform and services (collectively, the "Service").

This Privacy Policy is governed by the laws of Quebec, Canada, including the Act respecting the protection of personal information in the private sector (Quebec Law 25), and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

By using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

We collect the following categories of personal information:

2.1 Account Information

• Email address
• Name (if provided or obtained through authentication provider)
• Profile information from third-party authentication providers (e.g., Google, GitHub)
• Account preferences and settings

2.2 Payment Information

• Billing address
• Transaction history and credit purchases
• Payment card details are processed directly by our payment processor and are not stored on our servers

2.3 User Content

• Text prompts you submit for content generation
• Images you upload for image-to-video generation
• Prompts saved to your prompt library

2.4 Generated Content and Metadata

• Images and videos generated through the Service
• Generation parameters and settings
• Timestamps and generation history

2.5 Usage and Technical Data

• IP address
• Browser type and version
• Device information
• Pages visited and features used
• Date and time of access
• Credit usage and balance
• Error logs and performance data

3. How We Collect Information

3.1 Directly From You

We collect information you provide when you create an account, purchase credits, submit prompts for generation, upload images, contact support, or otherwise interact with the Service.

3.2 Automatically

We automatically collect certain technical and usage information when you access or use the Service, including through server logs and essential cookies.

3.3 From Third Parties

We may receive information from third-party authentication providers (such as Google or GitHub) when you choose to sign in using these services. We only receive information you have authorized these providers to share.

4. How We Use Your Information

We use your personal information for the following purposes:

• Provide the Service: Process your prompts, generate content, store your assets, and manage your account.
• Process Payments: Handle credit purchases and maintain transaction records.
• Communicate With You: Respond to support inquiries, send service-related notifications, and provide updates about the Service.
• Improve the Service: Analyze usage patterns, troubleshoot issues, and develop new features.
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access.
• Comply With Legal Obligations: Meet legal requirements, respond to legal requests, and protect our rights.

5. Legal Basis for Processing

Under Quebec privacy law, we process your personal information based on the following legal grounds:

• Consent: Where you have given express consent for specific uses, such as receiving marketing communications.
• Contract Performance: Processing necessary to provide the Service you have requested, including generating content and managing your account.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service and ensuring security, where these interests do not override your privacy rights.
• Legal Obligations: Processing required to comply with applicable laws and regulations.

6. Sharing and Disclosure

We may share your personal information with the following categories of recipients:

6.1 Third-Party Service Providers

• AI Generation Providers: Your prompts and uploaded images are sent to third-party AI services to generate content. These providers may process data outside of Canada.
• Cloud Storage: Generated content is stored using cloud storage services.
• Authentication Services: We use third-party services for secure account authentication.
• Payment Processors: Payment information is processed by third-party payment providers.

6.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6.3 Business Transfers

If Orgaigen is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

6.4 What We Do Not Do

We do not sell your personal information to third parties. We do not share your personal information for third-party advertising purposes.

7. Your Privacy Rights

Under Quebec Law 25 and other applicable privacy laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you and to receive a copy of that information.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements). Upon account deletion, we will delete your personal information within 30 days, except where retention is required by law.

7.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transfer it to another service provider.

7.5 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.6 Right to Information About Automated Decisions

Our Service uses artificial intelligence to generate content based on your inputs. You have the right to be informed about how these automated systems work. The AI models process your text prompts and images to generate new content; they do not make decisions that have legal or significant effects on you.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@orgaigen.com. We will respond to your request within 30 days as required by Quebec law. We may need to verify your identity before processing your request.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8.1 Active Accounts

While your account is active, we retain your account information, generated content, and usage data to provide the Service.

8.2 Account Deletion

When you delete your account, we will delete your personal information within 30 days. This includes your account data, prompts, and generated content.

8.3 Exceptions

We may retain certain information longer when required for:

• Compliance with legal obligations
• Resolution of disputes
• Prevention of fraud or abuse
• Enforcement of our Terms of Service

8.4 Backups

Residual copies of your information may remain in our backup systems for a limited period as a security measure. These backups are automatically overwritten according to our backup schedule.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/HTTPS
• Secure authentication mechanisms
• Access controls limiting who can access personal information
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9.1 Breach Notification

In the event of a security breach that poses a risk of serious harm to you, we will notify affected individuals and the Commission d'accès à l'information du Québec (CAI) as required by Quebec law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service. Our use of cookies is limited to:

10.1 Essential Cookies

These cookies are necessary for the Service to function properly. They include:

• Session cookies to maintain your login state
• Authentication tokens
• Security cookies to prevent fraud

10.2 No Third-Party Tracking

We do not currently use third-party analytics or advertising cookies. We do not track you across other websites.

10.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect your ability to use the Service. For more information about cookies, visit www.allaboutcookies.org.

11. Children's Privacy

The Service is intended for users who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Service or provide any personal information.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us at support@orgaigen.com.

12. International Data Transfers

Your personal information may be processed outside of Quebec and Canada. In particular:

• Third-party AI generation services may process your prompts and images in jurisdictions outside Canada.
• Cloud infrastructure providers may store data in various global locations.

When your information is transferred outside Quebec, we ensure that appropriate safeguards are in place to protect your information in accordance with Quebec privacy law. This may include contractual protections with our service providers.

By using the Service, you consent to the transfer of your information to jurisdictions outside Quebec and Canada as described in this Privacy Policy.

13. Changes to This Policy and Contact Information

13.1 Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. We will provide at least 30 days' notice for material changes. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

13.2 Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

support@orgaigen.com

13.3 Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca.